Return & Refund Policy

Customer satisfaction is important to us.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order.

Return Conditions

Products must:

  • Be unused.
  • Be returned in their original packaging.
  • Include all accessories.
  • Be accompanied by proof of purchase.

Non-Returnable Items

Returns will not be accepted for:

  • Change of mind.
  • Used or worn products.
  • Products damaged due to misuse.
  • Clearance or promotional items (unless defective).

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be processed to your original payment method within 7–10 business days.

Exchanges

If you receive the wrong or damaged product, we will arrange a replacement subject to product availability.

Contact Us

For any return or refund requests, please contact:

📧 watchmart73@gmail.com

📱 WhatsApp: 011-11835904

100% Authentic Timepieces

Own genuine luxury watches sourced from trusted suppliers and verified for authenticity.

Carefully Inspected

Every watch is professionally inspected before dispatch to ensure exceptional quality and condition.

Safe & Reliable Delivery

Your order is securely packaged and shipped with trusted courier partners across Malaysia.

Dedicated Customer Support

Our team is here to assist you before and after your purchase.